The Benefits of Automating Your Field Service Operations
The Benefits of Automating Your Field Service Operations
Nothing spells a bad day like an unhappy client. In general, your technicians are the ones who deal directly with the client. The simplicity of this interaction is crucial to the success of the operation. Field service management focuses on meeting and exceeding customer expectations through efficient & timely service. In this guide, we discuss the benefits of automating your field service operations.
Not sure if you’re considered a field services business? Any business that provides a service at the customer’s location is a field service business. This includes telecommunications, in-home healthcare, utility, gardening/landscaping, HVAC repair, or cleaning businesses.
Here are some benefits of automating your field service operations.
Mobile Service Management
How connected is your staff back at the office with the on-site technicians? A field services management solution that offers on-the-go capabilities through a mobile app ensures that your technicians stay connected to your head office. They enjoy access to all service & customer information on their phone.
Simplified Scheduling for Dispatchers
Many field service management businesses cater to clients with unique sites. With an integrated field services management solution, you can ensure that you dispatch the right technicians with the relevant skills to service these sites. Streamline the processing of service requests, access customer information with ease, and gain visibility of product history or warranties.
Sending off your team to a client’s location is one thing, but ensuring that they always have the right equipment is another. Choose a solution that automates the creation of schedules, or by using tools on the graphical dispatch board, identifying the status of service orders easily.
Finding Client Sites & Planning Routes
Make sure that your technicians make it to their service appointments on time without having to bounce between their Garmin GPS and a separate system. Dispatchers can utilize web-based mapping applications to chart routes, using real-time information to reduce driving time. Emergency service calls are no longer an emergency – add the unplanned appointment to the already planned routes with ease.
An integrated solution brings your sales, service stores, inventory, and purchasing into a single interface allowing your technicians to manage their equipment and inventory of tools and repair parts efficiently and easily.
Spreadsheets make it difficult to provide superior customer service, efficiently plan routes and schedules. Enhance your customer satisfaction with an integrated field service management solution.
Drop us a line on 011 791 9521 and we’d be glad to guide you in choosing an ideal solution to automate your field service operations.
