How CRM Puts Profitability in the Driver's Seat
Siloed marketing and sales programs cannot drive ongoing growth. Acumatica accelerates growth by revolutionizing marketing and sales. Automate operations and empower teams with real-time insights that maximize results. Metrics-driven marketing empowers sales to solve customer problems and seize opportunities. Real-time insights inform decisions and advance customer satisfaction. In this guide, we discuss how CRM puts profitability in the driver’s seat.
SHORTEN THE SALES CYCLE with streamlined processes, higher quality leads, and informed decision making. USE ONE SOURCE OF CUSTOMER DATA to improve sales and support responsiveness. “With Acumatica, one of the big changes is that we can now track a lead to a customer with all the associated notes along the way so we can capture that information . . . With better information and improved reporting, we’re expecting to see better sales results and improved customer retention.”
Streamline Processes to Spur Innovation
Tedious searches and data entry thwart progress, but Acumatica ignites it by giving sales what it needs to succeed. Users can access leads, opportunities, quotes, orders, and all customer activity from any browser. INTEGRATED WORKFLOWS AND ALERTS keep deadlines on track. REAL-TIME KPIS track status and priorities. Real-time analytics inform decisions via dynamic charts and drill-down capabilities. Personalised dashboards present mission-critical data and KPIs at-a-glance.Standard and custom reports provide instant access to pipeline status and closure probability.
Increase Customer Satisfaction
Acumatica case management addresses customer issues immediately, automatically assigning tasks complete with customer history. CRM tracks case history & moves projects along to completion and alerts employees of tasks. On-the-go mobility lets staff respond to customer needs, anytime, anywhere. The self-service portal helps clients find answers fast.
“We searched for a provider that was built for the cloud and selected Acumatica TRUE Cloud ERP. Now we can be seamless by using CRM and the Mobile App. All departments in Security Solutions—sales, retail, service, inspections, testing— have instant access to information, which helps speed business and lets us focus on what we do best.”
Gain efficiency and advance revenue goals. Acumatica promotes growth by streamlining marketing, sales, and support and presenting one source of organizational truth. Productivity soars as employees focus on strategic and customer-facing work while real-time dashboards keep KPIs on track.
“Having opportunities in CRM gives us visibility into the sales project pipeline where we can see in real-time what’s close to closing as well as what’s in the pipeline. Now, with Acumatica, the entire department can see the support ticket. All technicians and support agents have the visibility needed to make sure customer issues aren’t getting lost. Our team is much more efficient.”
Drop us a line on 011 792 9521 and we’d be glad to guide you further on how CRM puts profitability in the driver’s seat.